Serving Our Customers for Over 37 Years!
Smiths South-Central Sales Company, LLC, (formerly Smith Oil Company) was established in December of 1972 as the Mobil Oil Company gasoline and oil products distributor servicing service stations, commercial contractors, and farm accounts with Mobil branded products
In 1977, Smiths Oil Company began blending and packaging chain saw chain oil and two-cycle mixing oils plus established a wholesale distribution business to sell the Smiths brand oil product line. To meet our customers’ needs, plus to expand the business, Smiths began to explore adding additional product lines. Initially, one sales representative was hired to service local outdoor power equipment dealers in a 150 mile radius of Springhill, Louisiana. During 1979, Smiths Oil Company added a major saw chain & chain saw accessory line as well as other items relating to our customers businesses as well as the outdoor power equipment business.
As the Smiths customer base expanded and product lines were added, additional territory representatives were added to work the growing distribution area. During 1986 Smiths added hand-held power equipment products, guiding Smiths’ business and future emphasis more directly towards the lawn and garden residential and commercial-user markets. Since that time, Smiths’ has grown to become a full service outdoor power equipment distributor serving the states of Louisiana, Arkansas, Oklahoma, Mississippi, and Texas.
Smiths South-Central Sales Company currently operates a modern 30,000 square-foot office and distribution facility located in Springhill, Louisiana. Smiths’ has a total of 32 employees, which includes 7 outside territory managers, 6 customer service representatives, and 3 technical service representatives. In addition to the wholesale distribution business, Smiths South-Central Sales Company continues to operate a retail store in Springhill which supplies logging hardware, automotive and commercial lubricants, and liquefied petroleum products.
A “Service & Relationship” Focused Distributor
Smiths ability to provide top-quality, unmatched customer service is what separates our company from other distribution companies in this industry. Since 1972, Smiths South-Central Sales Company has made every effort to remain true to its original company mission statement
“To offer superior long-term customer service, market share growth, and support for the products represented by our company, to always exceed our customers’ expectations as their preferred supplier, while being regarded as a reputable leader in our industry”
The Smiths South-Central Competitive Advantage
- 37+ Years of Personalized Customer Service
- Dedicated Customer Service and Technical Representatives
- A Customer Relationship Focused Distributor
- Same Day Shipping on any order placed by 3:00PM
- Next Day UPS and motor freight service to most customers
- “1-Source” For Your Outdoor Power Equipment Products
- 24-7 Online Ordering at www.smithssc.com
- 800 Phone and FAX order lines
- Paid freight on any backorder
- Courtesy Phone call on any backorder prior to shipping
Dedicated and Service Oriented
Smiths South-Central employs a full staff of customer service and technical service representatives ready to assist our customers. Order lines are open from 7:00AM until 6:00PM, Monday through Friday. Customers are allowed to add to any order in process throughout the day without penalty or restriction. Internet orders may be placed 24-hours a day, 7-days a week. Same Day Shipping On Any Order Placed By 3:00PM.
We guarantee it! Smiths South-Central is committed to providing “same-day shipping”. Our shipping process is streamlined for maximum efficiency, and our warehouse is staffed to process orders. Any order placed by 3:00PM will be shipped the same day. Customers, at their option, can choose guaranteed overnight shipping, customer drop shipment, or vendor direct shipping for emergency parts. Look for the highly visible “Same Day Shipment” and “100% Complete” labels on all Smiths South-Central packages.
Ordering From Smiths South-Central Is Easy!
We are proud to provide our customers “24-7” internet ordering and toll-free “800” phone and FAX access. All Smiths South-Central dealers have the ability to access their Smiths South-Central account via internet to place orders as well as accessing their account status, open order status, or inquire on inventory availability. Ship All Orders Freight Allowed. That’s Our Goal. Smiths South-Central Dealers qualify for $150 On-line order Free Freight-allowance and $200 phone/FAX order Free Freight-allowance on all parts and accessories. Equipment orders may also qualify for freight allowances, but use a different schedule based upon the equipment line. Qualifying for Free Freight allowance is easy at Smiths. The numerous product lines distributed by Smiths South-Central, allows our customers to accumulate numerous product types on one order to qualify for the FREE freight-allowance.
The Best Order Fill Rates.
Smiths South-Central is proud to have one of the highest order fill rates in the industry. Every effort is made to ship your order 100% complete. If a backorder does occur, Smiths broad parts and accessory offering allows us the opportunity to contact you and offer the option of choosing an identical or near identical part substitution. Courtesy Phone Call On Backorder Items. Although backorders seldom occur, Smiths South-Central’s inside sales department personally call each customer on any backorder for a shipment authorization. Smiths realizes that customers’ parts needs may change; therefore, we make every effort to ship only the parts our customers need – when they need them.
Dealer Service Training Is Essential.
Based upon the product line, annual and semi-annual product service meetings are conducted throughout the Smiths territory. Smiths technical representatives, sales management, and vendor representatives conduct in-depth service training meetings to ensure our customer’s service department is fully trained on our products as well as up-to-date on all current service information.